Frequently Asked Questions

Everything you need to know about styling your glowing companion.

How do I choose the right size for my pet?

Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable and stylish fit.

Are the LED components safe and waterproof?

Yes, all NeonPets apparel uses pet-safe, low-voltage LED technology. Most items are water-resistant for light rain, but we recommend removing battery packs before deep cleaning.

How long does shipping take for the latest collections?

Standard shipping typically takes 5-7 business days. We also offer express shipping options at checkout for those urgent runway moments.

What is your return policy for fashion items?

We accept returns within 30 days of delivery, provided the items are in original condition with tags attached and free of pet hair.

How do I wash my NeonPets gear?

To preserve the vibrancy and tech components, we recommend hand washing in cold water and air drying. Do not use bleach or tumble dry.

Do you offer international shipping?

Absolutely! NeonPets ships to over 50 countries worldwide so pets everywhere can glow. International delivery times vary by location.