Returns & Exchanges

At NeonPets, we want your furry friend to glow with confidence, which is why we offer a 30-day window for returns and exchanges on all unworn fashion items in their original packaging. Whether the fit isn't right or the color doesn't pop as expected, our hassle-free process ensures your pet stays stylish without the stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Place the unwashed, hair-free items back in their original neon packaging, ensuring all tags and accessories are securely attached.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, we will issue a full refund to your original payment method or process your exchange within 5-7 business days.